Policies

BCX Ultra Disclaimer
The BCX Ultra is an experimental electronic frequency generator that uses Rife-based technology. Please be aware that it has not been evaluated or approved by the U.S. Food and Drug Administration (FDA) as a medical device. This instrument is not intended for the diagnosis, prevention, treatment, cure, or mitigation of any disease or medical condition in humans, nor is it designed to affect the structure or function of any bodily system. If you have a health-related condition requiring medical attention, always consult with a licensed healthcare professional.

Not Medical Advice
Earth Surge operates as a private technical service provider, and the services we offer are not covered by health insurance benefits. We do not diagnose or prescribe, and our purpose is not to replace the services or medical advice of your doctor(s) or Western Medicine. Instead, we provide educational and technical information, along with suggested products and recommendations for services with naturopaths to individuals who are willing to take responsibility for their own health. The educational information, products, and programs we suggest are not intended to imply or indicate a cure for anything, as no such claims are made. We firmly believe that only the body can heal itself, and the services we offer should be viewed as aids to help the body re-establish normal functions. The human body is incredibly complex, and while a clean diet and optimal nutrition can significantly enhance one's health, it's important to remember that results will always vary. Should a client choose to discontinue their Western Medicine prescriptions without their doctor's approval, they assume full responsibility for their well-being.

Technicans and sales associates are not medically trained and are there to assist with setup, operation, breakdown and safe transit of the unit. Technicians share resources the like the “Rife Handbook” and may assist you with interpretation of the book contents. We can suggest a Naturopathic Doctor for any medical treatment or questions you may have.

Precautions for Using the BCX Ultra:
It's important to understand the precautions for using any electrotherapy device, including the BCX Ultra. Do not use the BCX Ultra if you have a cardiac pacemaker or an internal defibrillator. Additionally, do not use it if you are pregnant, have heart disease, are driving, or are operating hazardous machinery. Always keep these devices out of reach of children. When applying electrode pads, avoid placing them over skin lesions, abrasions, new scars, cuts, eruptions, or sunburn. You should also never advance the output amplitude to uncomfortable levels. If you experience any adverse effects such as feeling sluggish, faint, dizzy, headachy, nauseous, or developing flu-like symptoms after use, you should reduce the number of pulses per session and/or shorten the session times. Exercise caution if you have impaired kidney or liver function. Finally, use caution if you have a metal implant; while rare, some individuals may feel a sensation where the implant is located. However, many find this sensation less bothersome than their original problem and choose to continue using the frequencies.

BCX Ultra Warranty Guarantee & Return Policy
BCX Ultra warrants your BCX Ultra Deluxe & UltraLite + BCX Accessory units (PEMF, FIR, Beamtube) to be free of defects in material and workmanship under normal use for three years from the date of purchase, including both parts and labor. BCX Accessories are covered for 30 days.
Customers are responsible for shipping fees when sending the instrument to the engineer for repairs. BCX Ultra will cover shipping fees for returning the instrument to the customer while it's under warranty within the US. Please note that any unauthorized repairs or modifications are not covered under this warranty. Using any unauthorized component not manufactured or approved by the BCX manufacturer on the BCX unit will void the warranty.
Upon receipt, the contents of the package must be inspected, and any broken glass tubes reported within the first 24 hours of delivery. Tubes with broken glass will not be covered by this warranty beyond the initial 24-hour window.

We offer a 60-day money-back guarantee from the purchase date if you are not completely satisfied with your BCX Deluxe & Lite Unit. This refund will be less a 10% restocking fee of the purchase price, credit card fees, and shipping costs. If your order is canceled before it ships, or just after it ships, charges include credit card fees plus shipping (if applicable) and will be subtracted from the refund. Should any items be returned damaged, additional fees may apply. All items must be returned within 60 days from the purchase date. Returns must be authorized first, and a Return Merchandise Authorization (RMA) number issued.

Optional Lifetime Warranty Upgrade
For an additional $350, you can upgrade to a Lifetime Warranty on the BCX unit (accessories are not included). This Lifetime Warranty includes the initial three-year warranty. If there's a mechanical failure with the unit during the first three years, you pay for shipping to us, we cover labor and parts, and we pay for return shipping. After the initial three years, you will be responsible for shipping costs both ways, while we continue to cover labor and parts. For international addresses, the customer pays for shipping both ways, and we cover labor and parts for both the three-year and Lifetime Warranties. The Lifetime Warranty upgrade must be purchased at the time of the original unit purchase and is not transferable to a new owner.